Report a Payment Issue
This beta support page gives safe reporting instructions. It does not submit, approve, cancel, or change a payment, refund, payout, or wallet balance.
If a wallet transaction looks incorrect, email support@hizivo.com from the email address associated with your ZIVO account.
Include these details
- The transaction, payout-request, or support reference shown in Wallet Activity.
- The approximate date, time, amount, and currency.
- What you expected to happen and what you saw instead.
- A redacted screenshot of the visible error, if one is available.
Do not send sensitive information
Never send a full card number, card security code, destination-account number, routing number, password, one-time code, session token, private key, or payment-provider secret. ZIVO support will not ask for them.
What happens next
Support may review the server-side transaction record and provider status, then explain the available next step. A report is not a promise of a payment, refund, or payout, and support cannot alter a wallet balance from this public page.