Refund Request

A refund request asks support to review a completed Wallet record. It is not an automatic refund, payment reversal, or provider instruction. Approval, eligibility, amount, and estimated arrival depend on the original transaction, the provider state, and the applicable operational review.

Request a review safely

Email support@hizivo.com from your account email. Include the transaction reference from Wallet Activity, approximate date and time, amount and currency, and a concise explanation of the issue. You may include a redacted screenshot of the visible status.

Do not retry or share sensitive data

Do not submit a duplicate payment or refund request while a review is open. Never email a full card number, card security code, destination-account number, routing number, password, one-time code, session token, or payment-provider secret. Support will not ask for those details.

Review outcome

Support may review the Wallet transaction, immutable ledger record, and available provider status. Provider fees may apply where disclosed by the provider. A Wallet credit or reversal is complete only when the server-controlled Wallet record reflects its final status; a browser result alone is not proof of completion.

Learn more

Read the Beta Refund Policy and use Payment Issue for other transaction or Wallet record problems.